 |      
 Call to Order: 1.888.624.8314 |
| |
Call to Order: 1.888.624.8314 |
|
Help    | |
Home / Returns ReturnsReturns will be accepted within 30 days and with an RAN (Return Authorization Number) only. If a product is defective customer will need to provide pictures of the defect and another one will shipped at no extra charge. All Electronics need to be reported within 5 days of delivery for a return or exchange. If you allow this time to elapse no claims can be made and a return cannot be accepted. Returns must be sent back at customers expense with an appropriate RAN. Products returned to us without a Return Authorization number (RA#) will be refused and no credit will be issued. The goods must be in the original packaging and be in re-saleable condition. Refunded or credited minus the shipping charges and re-stocking fees of 15% will be issued upon 5-7 business days of reciept of item. Shipping charges we incurred to ship "Free S/H" items will also be charged back to you. Items that have been used will not be issued a RA#. All damages & defective items customer will need to provide pictures of damage and product, certain electronics or grills may need to be inspected by a technician before replacement can be shipped. Goods already shipped may not be cancelled. International returns including, Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam and Canada are NOT accepted. Made-To-Order and Custom orders cannot be returned. Live Plants can not be returned. Fuel and other types of bio-hazard materials are not returnable.. For all Large Item Trucking deliveries: Please make sure that trucks are allowed in your street. For all curbside deliveries, you (the customer) may need to help unload your products or have help unloading from the truck. Not all truckiing companies are allowed to remove products and move them to your desired location.Oversized Items including and not limited to Grills, Fireplaces, Furniture, Gaming Tables, Fintess Equipment, etc need to be inspected upon delivery for any issues including damages or incorrect item shipped whereupon delivery needs to be refused by customer.If delivery is refused customer must keep proof of refusal and fax it to - 201-624-7170 or email it - claims@livingcomforts.com. Any refused delivery's due to damage will be shipped again at no extra charge. If there is any concealed damage or missing parts they will be replaced within 30 days of delivery.If the truck is unable to deliver after getting to customers location due to absence, street restrictions or private property restrictions - Customer will be charged for the delivery. Shipping is not refunded. All oversized items such as screens, furniture, fireplaces, barbecue grills (any type), rugs and others will be charged 50% restocking fee. Certain Items like Gazebo's, and Bio Fireplaces and custom orders are not returnable. Please refer to individual item pages for more details. Items must be inspected on delivery. If there are any damages customer can refuse delivery and keep proof of the refusal. Refused delivery's due to damage will be shipped again at no extra charge. If there is any concealed damage or missing parts they will be replaced within 30 days of delivery. What If I Refuse Delivery? If you refuse your order for any reason, other than damage in shipment or you possess a cancellation number issued to you, you will be charged shipping, gift wrapping (if used) and a 25% restocking fee. Refusing your shipment is not the proper way to cancel an order and you will incur expenses needlessly. If you want to cancel, you must follow our cancellation policies. What Do I Do If I Received My Order Incomplete or Damaged? Items damaged in transit should be reported immediately to LivingComforts.com @ 1-888-624-8314 or support@livingcomforts.com for replacement or refund please see above for Oversized Item delivery should be refused and for smaller items a picture will be needed for a replacement or refund to be processed. What If I Receive a Defective Item? If the item you have received is missing a part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Defective merchandise is under warranty by the manufacturer, and we encourage you to contact the manufacturer at the number included with the product for replacement. Otherwise, call us. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. How Do I Exchange an Item? Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item per our policies. Once the return item has been received at our warehouse, a credit will be issued to your account (minus shipping and re-stocking fee of 15%). Please see instructions above for how to return a package above. |
 | |||||||||||
|
|
|
|
|
|||||||
|
|
|
|
|
|
|||||||
 |
   
|
