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Home / Terms & Conditions Terms & ConditionsBy using this site and by placing your order you agree: To abide by our Return Policies Sale prices are subject to change without notice & Promotions are based on availability of limited quantity. Custom orders will be charged 50% at time of placing order and balance on delivery. That your item may be left on your porch by the delivery service unless you specify otherwise in your order. It is the customer's responsibility to make sure that the goods purchased are suitable for the purpose in mind. Any Products altered after delivery may void warranty and are not returnable. Due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world. Contact us at: support@LivingComforts.com to obtain a return authorization number and return instructions. Our customer service hours are 9 a.m. to 5 p.m. E.S.T. Monday through Friday. A confirmation of the order is emailed to the Customer and it is the customers responsibilty to make us aware of any errors in your order, please contact us within 3 business days. We will do our best to correct the error. General Terms Living Comforts.com, LLC is not responsible for any typographical errors, including, but not limited to: product descriptions, pricing, required Points, and photographic images. Living Comforts.com, LLC reserves the right to make corrections and adustments in the event of and not limited to a description, options and or price change. All questions regarding eligibility, accrual, conversion and/or redemption will be resolved at Living Comforts .com, LLC’s sole discretion. Please see terms and conditions for the rewards program. What If I Refuse Delivery? If you refuse your order for any reason, other than damage in shipment or you possess a cancellation number issued to you, you will be charged shipping, gift wrapping (if used) and a 25% restocking fee. Refusing your shipment is not the proper way to cancel an order and you will incur expenses needlessly. If you want to cancel, you must follow our cancellation policies. What Do I Do If I Received My Order Incomplete or Damaged? Items damaged in transit should be reported immediately to LivingComforts.com @ 1-888-624-8314 or support@livingcomforts.com for replacement or refund please see above for Oversized Item delivery should be refused and for smaller items a picture will be needed for a replacement or refund to be processed. What If I Receive a Defective Item? If the item you have received is missing a part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Defective merchandise is under warranty by the manufacturer, and we encourage you to contact the manufacturer at the number included with the product for replacement. Otherwise, call us. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. Defective air conditioners must be reported to our customer service department within five business days of receipt. How Do I Exchange an Item? Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item per our policies. Once the return item has been received at our warehouse, a credit will be issued to your account (minus shipping and re-stocking fee of 15%). Please see instructions above for how to return a package above. |
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